Frequently Asked Questions

If you would like a quote for any stock components from Edmund Optics, please use our Quick Quote Tool by adding the stock numbers you would like a quote for and begin the simple 2 step quotation process. Or please contact our Sales Department.

If you call our Sales Department to make an order, you can make your payment with a credit card, cheque, or wire transfer.

If you are purchasing products on the website, you can make your payment with a credit card, Purchase Order (if a Net 30 account has been established with EO), or Collect on Delivery.

A Purchase Order is the assigned number that a company with an established credit line with EO can use to place a Net 30 order. This purchase order/credit line allows the customer 30 days to pay for their order.

If you would like to establish a line of credit with Edmund Optics, please review our Terms and Conditions page and then contact a member of the Sales Department.

At Edmund Optics, we are committed to making sure you are completely satisfied. If you would like to return a product within 30 days of purchase, you will need to obtain a return authorization number from our Sales Department and return the product with the original packaging and return authorization number clearly noted on the shipping carton. If you would like more information, please read our full Return Policy or contact a member of our Sales Department.

Items must be received in their original manufacturers packaging. All returns go through an inspection. If our Quality Assurance Department determines something is wrong with the product, our Sales Department will contact you and let you know if we will accept the item or if a restocking fee will be charged and what the percentage will be. Our minimum restocking fee is 25%. Items found to be defective are accepted for repair or replacement for a period of one year from the invoice date. If you would like more information, please read our full Return Policy or contact a member of our Sales Department.

As we are a Taiwan company, VAT (value added tax) tax must be charged at the standard rate on all orders shipped within Taiwan (standard rate is currently 5%).

If the items are in stock, International Orders will ship the same day; however, additional paperwork may be required prior to the order shipping out. EO will not ship an order until all items are available to be shipped. If there is a backordered item, we will not ship the entire order until the backordered item is in stock.

For more information, please contact our Sales Department.

Yes! Edmund Optics products have a one year warranty, unless a manufacturer's warranty exceeds that.

If you have any questions about the quantity available of a certain product, please contact our Sales Department.

Edmund Optics is happy to supply you with the Material Safety Data Sheets (MSDS) of products that you bought from us. Please contact our Sales Department with the stock number you need the MSDS for.

If your unit is out of warranty but needs repairs, please contact a member of our Sales Department for repair information.

You can email our Sales Department staff or call the regional office closest to you to request an invoice.

If the item you are looking for is out of stock, please contact our skilled Product & Application Support Team to assist you in selecting a replacement or to find out when the item will be back in stock.

Once an order is placed with Edmund Optics, we continually work on improving all delivery dates. You may contact our Sales Department to discuss the urgency of your needs.

For custom requirements manufactured to your exact specifications, we recommend working directly with one of our trained Optical Engineers. Call 1-800-363-1992 ext. 6852 and ask to speak with a Product Support Engineer or simply e-mail to [email protected].

Application requirements falling just outside of our standard catalog offering can often be addressed by quickly and easily modifying one of our thousands of stock products on hand. Visit our Optical Prototyping page to see how Edmund Optics can help with your modification needs. You can start your request using our Modify a Lens, Modify a Mirror, or Modify a Window or Filter forms. If you have more questions, please contact our Product Support staff.

For custom requirements manufactured to your exact specifications, we recommend working directly with one of our trained Optical Engineers.

If your application requirement falls just outside of our catalog offering, we can quickly and easily modify one of our thousands of stock products on hand. You can visit our Optical Prototyping page to get started or contact our Product & Application Support Team for more help.

Yes, Edmund Optics offers volume discounts for both stock and custom products. You can request a volume quote for stock components or contact our Product & Application Support Team for custom products.

Each stock number includes a specification which includes its RoHS compliance or non-compliance. Additionally, you can put the stock number into our RoHS Lookup tool to get the status of the product you are looking for.

Shipment will depend on stock availability and payment terms. Please contact our sales department for more information.

In stock items will be shipped the same day.

An email is sent out daily to all customers who have had products ship out each day. If you did not receive your tracking number you can email our Sales Department staff or call the regional office closest to you to request the tracking number.

Shipment will depend on stock availability and payment terms. Please contact our sales department for more information.

Our Product & Application Support Team team is happy to help with any questions you have about our products. They will be happy to find the products you need for your next application.

If you are inquiring about the ECCN number to export the product, please contact a member of our International Department by phone (856-547-3488 ext. 6006) or email ([email protected]) so they can provide you with the necessary export paperwork and ECCN number.

My Account allows our customers to enjoy fast checkouts, view their web order history, create and share saved lists, access exclusive content, and much more!

If you would like to receive all the benefits associated with My Account, please Create an Account by filling out this simple form.

Yes! If your email address has changed, you can update your information using our Account Profile tool in My Account. However, you cannot use an email address that already has a My Account associated to it. If you have questions, please contact our Web Team.

To change your password for My Account, please use our Account Profile tool. If you've forgotten your password to My Account, please use our Forgot your Password tool to reset your password.

Please use our Forgot your Password tool to reset your password for My Account.

My Account users can save products to buy at a later date or share a list of products with colleagues and friends using Saved List.

Yes! My Account users can access the online orders they have made with the Past Orders page. This functionality does not allow customers to see any orders made through phone or fax. If you need a sales receipt from a previous order made with our Sales Department, please contact our Sales Department.

My Account users can view the products they have purchased in the past and add them directly to their cart with Quick Reorder.

The Tax Certificate page allows US customers to upload a tax exemption certificate, which will waive the application of tax to an order. If you have any questions about tax exemption in the US please contact our Sales Department.

Yes! Edmund Optics stores addresses that you add during the checkout process, if you are logged into My Account. Additionally, you can add a new address to be used in an upcoming order using our Address Book in My Account.

Our Optics and Photonics Catalog & Resource Guide is distributed annually, including nine translated catalogs and two regionalized catalogs. Please enter your information in our Catalog Request page to receive a catalog by mail.

We are sorry to see you go! To unsubscribe from our catalog mailing list, please complete the short form on our Catalog Unsubscribe page. You will need the customer number from the back cover of your catalog in order to proceed.

If you would like to preview exciting new products, receive exclusive discounts, take advantage of promotional offers and so much more, you can sign up for our email newsletters by filling out our Registration Form.

Edmund Optics uses a third party opt-out program for the removal of your email address from the Edmund Optics list. In each email you receive, there will be a link to unsubscribe.

We have a digital catalog where you can download a PDF version of the catalog or print specific pages. Additionally, if you click on a stock number in the digital catalog it will take you directly to the product page on our website. If you need assistance, please contact a member of our Sales Department.

Edmund Optics, Inc. (EO) and its global subsidiaries recognize the importance of your privacy. EO collects information about users' activities during their visits to our websites and interactions with our staff. These activities include, but are not limited to: registration, requesting a catalog, placing an order, requesting a quote, responding to a promotion and other communications via letter, phone, fax and email. The information collected may include name, company, mailing address, email address, phone and fax numbers, and other demographic/firmographic information.

The primary use of the information is to improve our ability to meet your needs. We analyze this information to improve the content and delivery of our marketing communications and to determine whether to add or subtract products or services. We also use this information to contact our customers to apprise them of new products, services and promotions.

Edmund Optics, Inc. (EO) and its global subsidiaries recognize the importance of your privacy. We use industry-standard encryption technologies when transferring and receiving payment data exchanged with our site. We have security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you at our site. Despite these measures, Edmund Optics cannot guarantee that any electronic commerce is completely secure.

Our cookies are primarily designed to retain ordering and registration information for customer convenience, to avoid re-keying data. In cooperation with third party vendors, the Edmund Optics websites use cookies to track and aggregate information on site usage and to help deliver the most relevant advertising and promotions to our website visitors. These cookies reside on your hard drive and can be deleted by you at anytime.

Enabling cookies in each browser is different. If you need help, please visit our Enabling Cookies page.

The Edmund Optics website uses Javascript in order to deliver content to your browser quickly, efficiently and to increase your overall shopping experience. It’s important to us that people find what they’re looking for in a timely manner and we use Javascript to help us accomplish this.

Enabling Javascript in each browser is different. If you need help, please visit our Enabling Javascript page.

We apologize that you ran into an error on the website. Please fill out a Contact Us report and we will address the issue.

Look for the word Volume next to the price of the stock number. Clicking Volume will show you the volume discounts based on the quantity ordered. Additionally, you can find the volume pricing for a stock number under the price after clicking on a the product name.

If you know the stock number of the product you are looking for, type the number into the search bar at the top of the website and you will be forwarded to that product page.

If you know the product name, type that into the search bar at the top of the website and you will be given a list of links to choose from.

If you know what category (optics, optomechanics, lasers, etc.) that the product resides in, please consult our Products page to see a list of items in that category.

If you experience difficulty, please contact a member of our Product & Application Support Team to help you find what you are looking for.

Edmund Optics was founded in 1942 by Norman Edmund. The first Edmund Optics catalogs focused on "hard to find" optics for science enthusiasts, hobbyists and educators. As the breadth and depth of the product offering evolved, Mr. Edmund created Edmund Scientific Company and was well known as the go-to source for unusual science activities, telescopes, experiments, and demonstrations specializing in optics. In the late 1980s, Mr. Edmund’s son, Robert Edmund, re-invigorated the original Edmund Optics brand to serve the needs of the industrial, high precision optics market, launching military grade TECHSPEC® optics.

Today, Edmund Optics continues to inspire the next generation of students through Edmund Scientific, an educational outreach program designed to give educators, mentors, and youth leaders the tools they need to provide engaging, hands-on-learning in the field of optics. Visit Edmund Scientific to see the available videos, lab experiments, Inspiration Kits, and technical support.

Anchor Optics was a division of Edmund Optics that offered a complete line of surplus optics perfect for prototyping, research applications and education. To learn more about intiatives around education and Edmund Optics please visit our Educational Outreach Program. If you're interested in low cost optics, please view our Clearance product category.

Yes! Several EO facilities, including the corporate headquarters in Barrington, NJ are ISO 9001 certified. EO manufactured products undergo rigorous and thorough testing as part of the company's quality program and in compliance with EO's global quality procedures. You can learn more about our Compliance program here: www.edmundoptics.com.tw/company/compliance.

VIP stands for Vision Integration Partners. Our VIPs have joined with us to make integrating EO's machine vision optics, illumination and hardware easier than ever before. Customers will no longer have to compromise between optical performance and local integration. Learn more about VIPs in your region here: www.edmundoptics.com.tw/vip.

Becoming a VIP entitles you to free technical support from our experienced engineers, collaborative marketing opportunities, lead referrals, and VIP discounts on imaging optics and accessories. If you are interested in receiving all of these perks, complete our short VIP application and we will contact you.

If you have any comments, questions, or concerns, you can reach any of our experienced staff through Email, Phone, or Live Chat.